Hair Serum

REFUND & EXCHANGE POLICY

If the product you receive is damaged, defective, or if you have received the wrong item, please contact us within seven (7) days of receiving your order.

Notification: Clearly state the reason for the return or exchange, and provide photographic evidence if applicable. This will help us expedite the resolution process.

Original Packaging: Ensure that the product is in its original packaging with all tags intact.

Return Authorization: A return authorization will be provided once your case is reviewed. Please do not send back products without prior authorization.

Return and Exchange Process: Reach out to our customer service team at with your order details and the reason for return or exchange. Our team will review your request and provide you with a return authorization if your case meets the specified conditions. You will receive instructions on where to send the product. Please ensure that the item is securely packaged to prevent further damage during transit. Once we receive the returned item, our team will inspect it. If the damage, defect, or incorrect product is confirmed, we will initiate either a refund or an exchange, based on your preference.